Services committed to your success

 

Support, training, and onboarding by specialists with 12+ years experience with our products

Experienced client success team
Guided onboarding
Data migration services
Customized training
Tiered support packages
Product integration support
Multi-channel product support
Responsive tech support
Community and user groups

Proven onboarding methodology speeds
your time to value

Been there.
Done that.

Proven 4-4-4 Method fast tracks your team with easy onboarding

Quick assessment.
Quick implementation.

Time to value in no time!

Service plans that are right for your organization

ESSENTIALS

Included Services

8 Hour Support Availability
16 Hour Response Time
1 Hour of Training
1 Month Implementation Guidance
Product Maintenance
Single Sign On
Integration Toolkit (TR & WK)
MOST POPULAR

ENHANCED

Included Services

8 Hour Support Availability
8 Hour Response Time
Holiday & Seasonal Hours Support
4 Hours of Training
3 Month Implementation Guidance
Product Maintenance
Single Sign On
Integration Toolkit (TR & WK)

ENTERPRISE

Included Services

12 Hour Support Availability
4 Hour Response Time
Holiday & Seasonal Hours Support
8 Hours of Training
6 Month Implementation Guidance
Dedicated Client Success Manager
Product Maintenance
Single Sign On
Integration Toolkit (TR & WK)

Our customers love our team

“Software is easy to use and the support is great. It is so easy to use that we rarely need support except to add a new preparer. Warm and friendly support staff.”

TAX EXECUTIVE

“Everybody on our team enjoys the K1x solution. I don’t know how people track all their investments without K1x. It’s made our whole process so much more efficient and it’s great that K1x has exempt experts on staff.”

HEALTHCARE

“Support is great. We get quick answers…The team is great. Rollover to the new tax year is quick, often within the day. All we do is hit refresh on our browser and the new tax year information can be entered. It’s not just pretty good. It’s better than pretty good.”

LARGE FOUNDATION